
Delivery and returns
How delivery and returns work
Questions about this product?
Send us a message
Questions riders ask
Is it allowed on public roads?
Not as delivered. On a road it counts as a motorcycle or moped; the first paragraph of the description names what that requires. Until all of that is in place, keep the bike to private land, with the landowner's agreement.
It has pedals. Why is it not treated as a bicycle?
Pedals are only one of the tests. British law also looks at the motor's continuous rated power and at the speed where motor help stops. Until the maker's figures for this model show it passes every test, we treat it as not an EAPC.
Which helmet do I need?
On private land none is required by law, though we strongly advise wearing one, along with wrist, knee and elbow guards. A road is different: as for any motorcycle or moped, the law requires a motorcycle helmet there.
Safety, charging and recycling
Product safety details
Details to identify this product and to reach the companies responsible for it.
- Supplier
- Ampes B.V., Marconiweg 8a, 4691 SV Tholen, Netherlands, contact page
- Brand on the product
- Super73
- Sold by
- Ampes B.V., Smitsvest 13, 4611 EM Bergen op Zoom, Netherlands, info@voltesmobility.uk
- Product
- Super73 R Adventure Series Panthro Blue
- Model
- R Adventure Series
- Item number
- VM-UK-12028
- Batch or serial
- See the rating label on the product itself
- Pictures
- See the photos on this page
- Conformity marking
- [TO CONFIRM: marking, only with a declaration of conformity on file]
- Warnings
- [TO CONFIRM: safety warnings on the box and the board, in English]
- Manual (English)
- [TO CONFIRM: English user manual as a PDF link]
Charger and plug
- Charger model
- [TO CONFIRM: charger model number]
Charge only with the charger made for this product's battery. A charger built for a different battery can start a fire; if yours is lost or damaged, ask us before you buy a new one.
Charging at home
- Where: indoors, in a dry room at normal room temperature, on tiles, stone or concrete, with nothing that can burn close by.
- Not in a hallway, on the stairs or by the front door: escape routes stay clear.
- When: only when the pack is no longer warm from the ride, and only while you are in and awake. No overnight charging.
- Done: unplug the charger. Never cover the battery or the charger.
Stop and contact us
Warning signs: the pack bulges, feels hot to the touch, leaks, smells of chemicals, fizzes, crackles or smokes. Stop, unplug, move away from it and contact us. A damaged battery is never ridden or charged again.
Fire: leave the building with everyone else and phone 999 from outside; putting it out is a job for the fire service.
Recycling
Household bins, including the recycling bin, are the wrong place for this product, its battery or its charger. Anything with a lithium-ion pack inside has to be handed in separately.
Recycling batteries and chargers
Sending a battery product back
Lithium-ion batteries are dangerous goods in transport. Talk to us before you return anything that has one, and we will book a carrier that accepts it. If a battery looks damaged, has swollen, leaks or has got too hot, do not post it: message us first and wait for our instructions.
Riding rules in Great Britain
Unless the description of this product says otherwise, ride it only on private land, with the landowner's permission: not on roads, pavements, cycle lanes or in parks.
Every ride: helmet on, guards on wrists, elbows and knees, and an adult watching whenever a child rides.