Rider Help Centre

Start with what the board is doing, not with what you think is broken. Pick the symptom below: each guide gives a short answer first, puts the checks in a sensible order and marks the point where you stop and pass it to us.

Three rules before any check

1. Board off, charger unplugged.
2. If the board has just been ridden or charged, let it cool down first.
3. Never open the battery. If a check would mean opening the casing, stop there and contact us.

Stop and contact us if

• the battery is swollen, leaking, very hot or smells unusual;
• the board has been dropped hard or hit something and now behaves differently;
• you see smoke or sparks, or hear hissing or crackling from the board;
• the same fault comes back after you have worked through the guide.

Smoke or flames: everyone out, door closed, call 999.

Care, storage and travel

• Storing a hoverboard through the winter
• Cleaning a board after grass, sand or gravel
• Flying with a board: the battery limits
• Posting, couriers and car journeys
• Hot weather and overheating

How these guides are written

Each guide carries the date of its last check and lists the public sources behind it, such as GOV.UK, legislation.gov.uk and the National Fire Chiefs Council. Speed, range, battery and weight figures are the manufacturer's own for our boards. Where a detail depends on the manufacturer, such as a beep pattern or a reset sequence, the guide says so and refers to the manual that came with the board.

More about who writes the rider help is on our About page.

Guides by ride

The symptom guides on this page are written for our hoverboards and seated karts. For our other rides, start from the page for that ride: each one sets out the UK rule in a single block, what to check and the guides that go with it.

• E-scooters: tyres, brakes, chargers and battery storage.
• Drift trikes: how the slide works and what wears.
• Go-karts: frame, steering, brakes and what to wear.
• Balance bikes: sizing by inside leg, brakes and tyres.
• Waveboards: how the twist drives them, the kit and the parts that wear.
• E-bikes and the EAPC rule: motors, frame size and battery care.
• Electric skateboards: remotes, brakes and tyres.
• Single-wheel boards: how they balance and learning to ride.