Privacy policy
What this notice covers: the personal data involved when you browse voltesmobility.uk, send us a message or order from us. It says what is collected and why, who else receives it, for how long it is stored, and what you can demand of us. Version of [TO CONFIRM: publication date]
1. The controller
The company that decides how your personal data is used (the "controller") is Ampes B.V. Voltes Mobility is a trading name of Ampes B.V., registered in the Netherlands.
- Address
- Ampes B.V., Smitsvest 13, 4611 EM Bergen op Zoom, the Netherlands
- Data protection questions
- info@voltesmobility.uk
2. UK representative
UK GDPR Article 27 requires a company without a UK base to appoint a representative in the UK. Ours: [TO CONFIRM: Article 27 representative – name, UK address, mailbox]. You and the UK regulator (the ICO) can raise any question about our processing with this representative.
3. What we collect
| Type of data | Examples | Where it comes from |
|---|---|---|
| Contact details | name, e-mail, phone, delivery and invoice address | you, at checkout or when you write to us |
| Order details | products, order number, amounts, payment status, delivery and return records | our shop system |
| Payment details | the payment method and whether payment went through; your full card number stays with the payment provider | the payment provider |
| Delivery data | tracking events, delivery notes, proof of delivery | the courier |
| Customer service records | your messages, photos and videos of a fault, notes on what we agreed | you |
| Device and usage data | IP address, browser and device type, pages visited; analytics data only with your cookie consent | your browser, through cookies and similar technology |
| Marketing choices | whether and when you signed up for e-mails [TO CONFIRM: newsletter yes or no] | you |
4. Purposes and legal bases
| Purpose | Legal basis (UK GDPR, Article 6) |
|---|---|
| Taking and delivering your order, collecting returns, handling a cancellation or a fault | performing our contract with you |
| Keeping accounts, invoices and tax records | legal obligation |
| Contacting you if a product you bought is recalled or needs a safety notice | legal obligation, or our legitimate interest in keeping riders informed |
| Replying to messages unrelated to an order | legitimate interest in answering people who contact us |
| Preventing fraud and misuse, keeping the shop secure, defending legal claims | legitimate interests |
| Newsletter and marketing e-mails [TO CONFIRM: newsletter yes or no] | consent (you can take it back at any time) |
| Analytics and marketing cookies | consent, given in the cookie banner |
Where we rely on legitimate interests, we have weighed them against yours. A copy of that balancing test is available on request, and you may object (section 8).
5. Recipients
- Shopify, which hosts this shop and its checkout.
- The payment provider you choose at checkout [TO CONFIRM: payment providers, e.g. Shopify Payments, PayPal].
- The carrier that delivers or collects the parcel [TO CONFIRM: carrier names] and, where import formalities apply, the customs agent that handles them.
- Our mailing service [TO CONFIRM: mailing tool, if any].
- Analytics and advertising platforms, only with your cookie consent [TO CONFIRM: ad and analytics platforms].
- The take-back or recycling partner, if you use take-back [TO CONFIRM: take-back partner].
- Our accountants, tax advisers and lawyers, where their work requires it.
- Authorities such as HMRC or the Dutch Tax and Customs Administration, when the law requires it.
Suppliers act only on our instructions and under a contract with us. Your personal data is never sold.
6. Data leaving the UK
Our company sits in the Netherlands, inside the European Economic Area (EEA). UK law treats the EEA as offering adequate protection, so data may flow from the UK to us. Some suppliers handle data further afield: Shopify, for instance, in Canada and the US. Each such transfer rests either on UK adequacy regulations or on contract clauses recognised under UK law (the IDTA, or the UK's addendum to the EU standard contractual clauses). [TO CONFIRM: solicitor – transfer list per supplier, with safeguard] Copies of the safeguards are available on request.
7. Retention
[TO CONFIRM: retention periods – for example: order and invoice records as long as Dutch and UK tax law demand; service messages for a set time after the case closes; newsletter data until you unsubscribe]
At the end of a retention period the data is deleted or made anonymous.
8. Your rights
- Access: the personal data we have on you, as a copy.
- Rectification: wrong data corrected, missing data added.
- Erasure: data deleted once we no longer need it or lack a legal basis for it.
- Restriction: limited use while a dispute about the data is open.
- Objection: to processing based on legitimate interests, and at any time to direct marketing.
- Portability: data you gave us, in a common machine-readable format, for you or another organisation.
- Withdrawal of consent: allowed at any moment; earlier processing stays lawful.
No decision with legal or similarly significant effect is taken about you by automated means alone. [TO CONFIRM: check that no fraud filter cancels orders automatically]
To use a right, e-mail info@voltesmobility.uk. Before acting we may check that the request really comes from you. We answer within one month; a complex request can take up to two months more, and we tell you if that happens.
9. Complaints
Not happy with how we handle your data? Raise it with us first (info@voltesmobility.uk): we confirm receipt within 30 days and handle it without undue delay.
The UK regulator, the Information Commissioner's Office, accepts complaints at ico.org.uk. As our company is established in the Netherlands, the Dutch regulator, the Autoriteit Persoonsgegevens, can also handle your complaint: autoriteitpersoonsgegevens.nl.
10. Cookies
Which cookies we use, and how to change your choice: our cookie page.
11. Children
Orders come from adults only; the site is not designed to gather data about children.
12. Updates
When our processing changes, this notice changes with it; the version date above tells you which one you are reading.